Industrial AI
Your product expertise. Ready for the next question.
AI assistants built around your products, documents and customer enquiries, with engineers handling complex exceptions.
Enquiries
“Can the TX-240 be installed outdoors on the coast?”
Proposed answer — draft for review
The TX-240 (Revision C) is rated for sheltered outdoor use. Coastal installation needs the corrosion-protection option and a confirmed enclosure rating — please confirm the site environment so we can check the applicable documentation.
Grounded in 2 approved sources
Sources
TX-240 installation manual
§4.2 Outdoor mounting and environment limits
Options datasheet, Rev C
Corrosion-protection package
Technical sales and after-sales support
Technical sales
Gathers requirements, retrieves approved specifications and drafts technical responses — flagging missing information and escalating non-standard configurations.
“Which options suit a coastal site?”
Drafted reply, grounded in the Rev C options datasheet — ready for review.
After-sales
Captures model and fault details, finds the relevant manual guidance, identifies candidate parts when records permit — and preserves context for an engineer.
“The unit trips on start-up.”
Model, conditions and fault history collected — routed to engineering review.
Approved documents & revisions
Answers draw only on your approved sources, in the correct product and revision context.
Engineer escalation
Complex or consequential issues route to a person, with the full context attached.
How an implementation runs
01 · Assess
Agree users, workflow, documents, data rights and success criteria.
02 · Prepare
Organise approved information, product revisions and escalation rules.
03 · Configure and test
Create the assistant and evaluate representative enquiries.
04 · Pilot
Run within an agreed scope, monitor errors and retain human review where needed.
05 · Support
Update knowledge as products change and review ongoing performance.
Start with the information you have
Start with an AI assessment if your documentation and workflows are ready — we agree users, information and success criteria directly.
Start with engineering support if product knowledge and approved answers need developing first — that work builds the foundation an assistant runs on.
Approved product documents
Manuals, specifications, resolved enquiries
Dedicated AI assistant
Finds information, drafts responses
Routine enquiry answered
Complex issue → engineer review
Built to be trusted, not just impressive
Answers draw on relevant sources in the correct product and revision context. When evidence is insufficient, the assistant is designed to request more information or escalate for review. Complex exceptions go to an engineer. Final design, safety, commercial and warranty commitments stay with authorised people.
Curious what your product knowledge could do?
Tell us about your project, technical challenge or product-support requirements.